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You would think that a company that uses the name “Overnight” would actually deliver print orders in a expeditious manner. Not so. My order proof looked whacky with the page upside down. I placed my order on Monday but put a hold on it on Wednesday when I noticed that the image was upside down. I used their contact us page and was told that I would receive an email within a couple of hours. Ha! That didn’t happen. I then tried to call on Thursday - the first attempt resulted in my getting disconnected and then their phone system went haywire and I couldn’t call back for an hour. After an hour of waiting, the person told me that the upside down image was indeed correct. Uhh…okay… He then told me that my print job would go back to the end of the queue. I pointed out that I had placed my order on Monday and could they expedite it. No dice! Of course, I could spend more money to “expedite” my order so I could get it at the end of NEXT WEEK instead of in TWO WEEKS. The representative had the nerve to get sniffy with me when I pointed out that their name of “OVERNIGHT PRINTS” was misleading if this was indeed the lead time.

I did a search on the Internet and it’s rife with complaints about this company. Stay away from them and try a more reliable company. Just a sampling of what’s wrong with this company:

Complaints Board
The Closet Entrepreneur
The Right Hand
Rating on BBB - hint: it’s not good
Digital Grin

I’d been reading for a while in the beauty magazines about Photo Finish from Smashbox so I decided to try the foundation primer.  Frankly, I’m not impressed.  It’s a best seller but I can’t figure out why.  I went out and got the version with their Dermaxyl Complex since I’m a vitamin junkie.  I’ve given this product over a month.  First, I can’t see any improvement on my skin since I’ve been using it.  I don’t feel like my skin is “primed”.  Second, the stuff smells plasticky.  I feel like I’m smearing Latex on my face.  Third, the goop doesn’t resettle in the bottle so after a while you have to dip the end of the application pump into the bottle and pull the goop off the stick inside of pumping it out. 

It seems that CVS has taken over all the freestanding Savon stores in the Southern California area.  The local Savon up the street from me has met that fate and after some split personality growing pains (the plastic sign hung on the building said CVS, my receipt said Savon), the transformation seems mostly complete. 

Personally, I like the new CVS: other than the cheap checkerboard carpet on the floor, the store is much brighter.  I love the selection of beauty products.  It’s not the normal hodge podge of your standard drugstore/grocery store beauty aisles.  There are tons of exotic brands and I absolutely love the aisle of organic beauty products.  I’m sold!

Just in case, CVS has decided to sweeten the pot.  There is a bonafide coupon free for all happening with this store.  I’m not talking about the pithy dollar off coupons you get.  These are the major league - get $10 off your purchase of $20.  Plus, if you sign up for their CVS “ExtraCare” card, the cash register spews out these CVS bucks.  Things like “buy one beauty product and get the second one free.”

So the New York times published this interesting tidbit from the October issue of the Journal of Marketing:

 If people are told to taste two identical food and are told that one is “healthy” and the other one is “bad”, overwhelmingly, people rated the “bad” food as tastier than the “healthy” food. 

 Read the executive summary here:

http://www.marketingpower.com/content31028.php

 

Ever been confused or frustrated by the policies or actions of the consumer world?  AOL has put together some answers to those mysteries such as why the PA system in many stores in inaudible:

http://articles.news.aol.com/business/_a/pet-peeves-in-customer-service/20061030080009990001

Saw this sign on a Washington Mutual bank door:

“For your safety and ours, please remove holiday masks before entering.”

What if you’re wearing face paint? 

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